Wednesday, December 29, 2010

Sunway Resort Hotel & Spa

I managed to stay here during one of my business trips. It was a last minute decision, I wanted to book Pyramid Tower Hotel instead (it's the same company) as it's cheaper but was fully booked, so I only managed to book the Studio Suite room. I read a lot of negative reviews on Sunway hotels' services and also heard first-hand experience from my very close colleague who had just stayed in the Pyramid Tower Hotel that it's not worth for the price, so I was very sceptical about how my stays would be, but I have no other choice since my conference is held at Sunway Convention Center which is within Sunway Pyramid itself, and as I'm also not familiar with the place, I just had to accept it.

My say? Maybe you should view the photos first...

Ok, enough said (or seen) on the room. We'll start with the services - yes, it's as bad as what I've read and heard. The reservation person who answered my phone wasn't friendly at all and when I was asking her how much this room and that room cost, she answered impatiently as if not welcoming customers. While I was weighing whether I wanted to stay at Sunway Hotel Resort & Spa or Pyramid Suites & Studios (since Pyramid Hotel was fully booked), she made an impatient 'hmmmmpphhhh' sound. the way she treated me as if I'm a homeless, jobless and penniless person asking to stay there, and if I have a better choice, I would have slammed the phone and stayed at another hotel, but this was the nearest to where I wanted to go so I just bite my tongue.

Upon arrival and checking-in, the reception person was ok but still, I don't know what's up with the staffs here, they don't really smile like other big hotels' people. But anyway, my hubby and I are very satisfed with our room, apart from there was a big cockroach in the bathroom *grin* I took the room without breakfast as my conference will have meals ready, but even so, since the hotel and convention center is in the same building as Sunway Pyramid - the shopping mall, food is never really a problem, though shopping is quite limited for my taste :P

I don't think I'll ever stay here again for leisure, maybe for business will be comfortable, though the internet usage is chargable - I don't understand why they can't just include it in the room rate so customers feel like it's free? Most hotels I went, even a rated 3 stars hotel have free wifi access :P


yang jauh di sana said...

kadang2 layanan tu lagi penting...tempat kalau selesa pon sevis cam hampeh....tak best saja rasa....

Dewi Aja said...

Perkenalkan, saya dari tim kumpulbagi. Saya ingin tau, apakah kiranya anda berencana untuk mengoleksi files menggunakan hosting yang baru?
Jika ya, silahkan kunjungi website ini untuk info selengkapnya.

Di sana anda bisa dengan bebas share dan mendowload foto-foto keluarga dan trip, music, video, resepi dalam jumlah dan waktu yang tidak terbatas, setelah registrasi terlebih dahulu. Gratis :)